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QUIS 11 - The Service Conference (June 11th-14th 2009 Germany)

The conference information

The QUIS symposium brings together the best interdisciplinary academic research and management practice in a forum to advance the study of services management, service leadership, customer management, technology in services, and delivery of service quality.

The pursuit of service excellence is a never-ending quest by organizations seeking to achieve outstanding performance in their field. Benchmarking one’s own approaches against other organizations` best practices and gaining insights from their experiences are a powerful means of enhancing results.

The first QUIS symposium took place in Sweden in 1988. Since then, QUIS continues to be held every second/alternate(?) year and attracts leading researchers and executives from all over the world.

We are looking forward to welcoming you at QUIS 11

Stephen W. Brown, Center for Services Leadership, Arizona State University

Bo Edvardsson, Service Research Center, Karlstad University

Robert Johnston, Warwick Business School, University Warwick

Bernd Stauss, Chair of Services Management, Catholic University of Eichstaett-Ingolstadt

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