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Managing Service Quality

An International Journal

ISSN: 0960-4529

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Unique attributes

The journal is a vital resource for companies where service quality can bring a competitive advantage - and that means every company, of any size, industry sector or geographical location.

Topicality

Changing climates in the economy, social structure and political fields are already creating sea-changes in the philosophy, aims and structure of many businesses. These changes are particularly relevant to the service sector, as public demands for high standards increase and organizations fight for market share or public credibility. The journal specifically addresses quality initiatives and developments within the sector in the light of the particular problems they face.

Key benefits

Many major international companies are reporting that the introduction of total quality programmes has improved morale, increased productivity and improved overall business strategy. Their experiences are documented in this lively, topical and readable journal which is packed full of case histories and practical tips to help you to establish and manage total quality initiatives within your own company.

Key journal audiences

Senior managers in the service sector interested in developing quality programmes to raise standards.

Coverage

Case histories and practical guidance on all aspects of total quality programmes within the service sector.

MSQ is abstracted and indexed in:

• Emerald Management Reviews
• Cabell's Dictionary of Publishing Opportunities in Management and Marketing
• Scopus
• PsychINFO
• ABI/INFORM
• ELMAR
• A B I Inform (ProQuest)
• Business Source Premier (EBSCO)
• Current Abstracts (EBSCO)
• TOC Premier (EBSCO)

Managing Service Quality is available as part of an online subscription to the Emerald Managing Quality Subject Collection. For more information, please email collections@emeraldinsight.com.

This journal is a member of and subscribes to the
principles of the Committee on Publication Ethics.