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Managing Service Quality

Managing Service Quality

ISSN: 0960-4529
Content: Table of Contents  |  Latest Issue RSS RSS
Information: Journal information  |  Editorial Team  |  Author Guidelines
Other: Journal News (inc. calls for papers)  |  Sample articles  |  Events  |  Sponsored Links  |  Recommend this journal



Editorial team

Editor

Professor Jay Kandampully
Ohio State University, 266 Campbell Hall, 1787 Neil Avenue, Columbus, OH 43210, USA
kandampully.1@osu.edu

Regional Editors

Professor Ross L Chapman, University of Western Sydney, Australia
Associate Professor Ton van der Wiele, Erasmus University, Netherlands

Book Review Editor

Mr Kasturi Narasimhan, The University of Bolton (Retired), UK

Publisher

Lucy Sootheran
lsootheran@emeraldinsight.com

Assistant Publisher

Ruth Heppenstall
rheppenstall@emeraldinsight.com

Editorial Advisory Board

Professor Jiju Antony, Strathclyde Institute for Operations Management, UK
Professor James G Barnes, Memorial University of Newfoundland, Canada
Professor Christo Boshoff, University of Stellenbosch, South Africa
Associate Professor Liliana Bove, The University of Melbourne, Australia
Professor Eileen Bridges, Kent State University, USA
Professor Cindy Claycomb, Wichita State University, USA
Associate Professor Mark Colgate, University of Victoria, Canada
Professor J Joseph Cronin, Jr, Florida State University, USA
Dr Alex Douglas, Liverpool John Moores University, UK
Professor Bo Edvardsson, Kalstad University, Sweden
Professor Dwayne D Gremler, Bowling Green State University, USA
Professor Stephen J Grove, Clemson University, USA
Professor Evert Gummesson, Stockholm University, Sweden
Associate Professor Milena M Head, McMaster University, Canada
Associate Professor Frances Hill, The Queen's University of Belfast, UK
Professor Robert Johnston, Warwick Business School, UK
Associate Professor Thanika Devi Juwaheer, University of Mauritius, Mauritius
Professor Hans Kasper, Maastricht University, Netherlands
Professor Larry A Mallak, Western Michigan University, USA
Associate Professor Daniel Maranto-Vargas, Tecnologico de Monterrey, Mexico
Professor Anna S Mattila, Pennsylvania State University, USA
Professor Anton Meyer, Ludwig-Maximillian-Universitat, Germany
Professor Martin A. O'Neill, Auburn University, USA
Associate Professor Rogelio Oliva, Texas A & M University, USA
Associate Professor Ram Mohan Pisharodi, Oakland University, USA
Associate Professor Chatura Ranaweera, Wilfrid Laurier University, Canada
Professor Dawna L. Rhoades, Embry-Riddle Aeronautical University, USA
Associate Professor Nichola Robertson, Deakin University, Australia
Assistant Professor Marianna Sigala, University of the Aegean, Greece
Professor Tanuja Singh, St Mary's University, USA
Assistant Professor David Solnet, University of Queensland, Australia
Professor Bernd Stauss, Ingolstadt Katholische Universitat Eichstatt, Germany
Professor Allard C R van Riel, Radboud University, Netherlands
Associate Professor Jochen Wirtz, National University of Singapore, Singapore



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