Benchmarking
ISSN: 1463-5771
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Editorial team
Editor
Professor Angappa Gunasekaran
Department of Decision and Information Sciences, Charlton College of Business, University of Massachusetts Dartmouth, 285 Old Westport Road, North Dartmouth, Ma 02747-2300, USA
agunasekaran@umassd.edu
Book Review Editor
Dr Jeffrey W Alstete
Iona College, Hagan School of Business, 715 North Avenue, New Rochelle Ny 10801, USA
jalstete@iona.edu
Internet Editor
Professor Ronald E McGaughey
University of Central Arkansas, College of Business, 201 Donaghey Burdick Business Building 318-E, Conway Ar 72035-0001, USA
ronmc@mail.uca.edu
Publisher
Lucy Sootheran
lsootheran@emeraldinsight.com
Assistant Publisher
Ruth Heppenstall
rheppenstall@emeraldinsight.com
Editorial Advisory Board
Professor David Bennett, Aston Business School, UKMs Sylvia Codling, The Benchmarking Centre, UK
Professor John F Dalrymple, The University of Notre Dame Australia, Australia
Mr Tom Dolan, The Benchmarking Exchange, USA
James R Evans, University of Cincinnati, USA
Barbara B Flynn, Wake Forest University, USA
Mr Graham Francis, Waikato Management School, New Zealand
Shuichi Fukuda, Tokyko Metropolitan Institute of Tech., Japan
Mr H Peter Holzer, Wirtschaftsuniversitat Wien, Austria
Professor Zahir Irani, Brunel University, UK
Gopal K Kanji, Kanji Quality Culture Ltd, UK
Archie Lockamy III, Samford University, USA
Mr K.E. Maani, Univeristy of Auckland, New Zealand
Professor Christian N Madu, Lubin School of Business, Pace University, USA
Robin Mann, Centre for Organizational Excellence Research, New Zealand
Rodney McAdam, Ulster Business School, UK
Dr Jaideep G Motwani, Grand Valley State University, USA
Matthew Roy, University of Massachusetts - Dartmouth, USA
Mr Richard J Schonberger, Schonberger & Associates Inc, USA
Mr Dean M Schroeder, Valparaiso Univeristy, USA
Roger G Schroeder, University of Minnesota, USA
Joel D Wisner, University Nevada Las Vegas, USA
Yahaya Ya'akub Yusuf, Lancashire Business School, UK