AMA SERVSIG International Service Research Conference, 17-19 June 2010
Conference call for papers from Journal of Service Management
Call for papers- AMA SERVSIG International Service Research Conference
Porto, Portugal
17-19 June 2010
Topics of Interest
Services Marketing
Interdisciplinary Service Research
Service Operations Management
Human Resource Management in Services
Service Innovation
Service Leadership
Service Quality
Customer Relationship Management
E-services/Technology in Services
Globalization of Services
Management of Public and Non-profit Services
Case Study in Services Marketing
Customer/Consumer Experiences
Innovative Methodologies for Service Research
Service-dominant Logic of Marketing
Servicescapes
Developing Service Science
Service Design
Service Engineering
Service Arts
Service Sustainability
Important dates
Submission of abstracts January 11, 2010
Notification of acceptance February 12, 2010
Submission of full papers (optional) March 26, 2010
Submission of Abstracts and Papers
The process of submission of Abstracts or Full Papers will be in two stages.
STAGE ONE: ABSTRACT SUBMISSION
All authors will be asked to submit an initial abstract of 200 words
In Times New Roman, 12 font, 1.5 spaced
Submitted online by 11 January 2010
All abstracts will then be considered for inclusion in the conference by members of the organizing committee. Successful applicants will be notified of acceptance by 12 February 2010.
STAGE TWO: FULL PAPERS SUBMISSION (optional)
Upon abstract acceptance, authors are offered the opportunity of submitting a full Paper. Full Papers should be submitted online by 26 March 2010 according to the ‘manuscript requirements’ contained in the ‘author guidelines’ for the Journal of Service Management.
There will be an award, donated by Emerald, for the best conference paper. The best papers will be considered for publication in Special Issues of the Journal of Service Industry Management (JOSM) and Managing Service Quality (MSQ) that are dedicated to the SERVSIG International Research Conference.